Solution for a travel agency

Reservation via website

This function is for users accessing the system via the Internet or for retailers without deeper training or authorization in the system.

Entering request

The user selects parameters of the searched tour. In addition to basic parameters such as::
  • destination
  • date
  • type of transport
  • type of tour

the user may also enter:   • number of adults and children they want to accommodate
  • maximum price per adult,
or they can select from other categories and code lists the tours have been customized with.

Search result

The system scans the database of tours located in the central search engine. It is an auxiliary table of all transport and accommodation combinations of the actual tours.

The search process retrieves a list of tours corresponding to the search criteria and having free capacity for the indicated number of adults and children.

The user is also shown tour details with text descriptions and pictures, they go through the dates and prices of all combinations of transport and accommodation.

Online reservation

If the user selects a specific date, an on-line order appears in the form of price list items with a quantity defining form for each service. If the system knows the number of adults and children from the previous step, it automatically and immediately completes this data.

The on-line form already has a validation of the relationship between required and optional entries on the website, the accommodation capacity of selected rooms etc. The site also calculates the total price. The user can enter contactee’s information and book only for a limited time or continue entering all fellow-travellers and finish the binding purchase with on-line payment.

The booking system performs actual blocking of the units, the sale marks the unit as sold and also generates a travel contract.

On-line payment

The system supports online payment by cards with 3D secure service as well as by cards without this service.

Additional orders and cancellation

After completion of the sale of the reservation number, it is possible to add capacity reservations. One reservation number keeps track of which items have been sold and which ones only reserved. Likewise, all reserved items may have different expiration dates.

Freeing up already sold capacities generates a cancellation report. The system suggests a predefined cancellation fee, but the user may change it manually.

Discounts

Discounts are administered by an authorized user. These may be linked to a number of parameters – from the application time interval through the departure time, relation to the type of tour, destination or type of transport. Discounts may also be linked to conditions checked by the retailer, such as a school report discount.

Special type of discounts are discounts conditioned by entering a discount voucher code. Such discounts may be applied only in a limited period, by entering the discount code. Such a discount is applicable also via the Internet and it can be used to monitor the return on advertisements where the code is to be provided.

For each reservation number, only current discounts which are actually applicable with the selected tour in the selected period are offered.

Vouchers

The system administrates its own voucher management. It keeps track of voucher numbers and tracks location of each piece of vouchers from the central office, through retailing and the situation when the voucher is in circulation, to its application in the customer’s payment and its return to the central office.

Together with its own vouchers, the system also monitors foreign vouchers, from the application in the customer’s payment to the handover and money collection.

Retailers and commissions

The amount of commission is fully administrable by the operator. A wide range of commissions and dispensations may be entered and these commissions may be determined only by a certain type of tours, departure times, type of transport or destination. A completely different commission policy may be set for each retailer category (again, this category is user-administrable).

If the current user is a retailer or the operator places the order on behalf of the retailer, commissions are calculated continuously for each price list item.

After the tour departure, the system issues commission invoices directly for the retailer who inserts such an invoice into their accounts then or it issues a copy with its own number. Checking of incoming invoices is thereby not necessary.